Terms & Conditions

  • Agreement to Terms
    1. These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity (you), and KO AI SDN. BHD. located at 70-02, Jalan Austin Height 8/2, Taman Mount Austin, 81100 Johor Bahru, Johor, Malaysia (we, us), concerning your access to and use of the website Jenny House Malaysia as well as any other related applications or social media platforms.The site provides the following service: Online Shopping and Purchasing. You agree that by accessing the site and/ or services, you have read; understood, and agree to be bound by all of these Terms and Conditions.If you do not agree with all these Terms and Conditions, then you are prohibited from using the site and services and you must discontinue immediately.We recommend that you print a copy of these Terms and Conditions for future reference.
    2. We may make changes to these Terms and Conditions at any time. The updated version of these Terms and Conditions will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. You are responsible for reviewing these Terms and Conditions to stay informed for updates. Your continued use of the site represents that you have accepted such changes.
    3. We may update or change the site from time to time to reflect changes to our products, our users’ needs and/ or our business priorities.
    4. Our site is directed to people residing in Malaysia. The information provided on the site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country.
    5. The site is intended for users who are at least 18 years old. If you are under the age of 18, you are not permitted to register for the site or use the services without parental permission.
    6. Privacy Policy Your privacy is very important to us at KO AI ADN. BHD.. Users should refer to our privacy policy for information about how we collect and use personal information. Details of how we use information you provide is set out in our privacy policy. By agreeing and accepting this agreement you consent KO AI SDN. BHD. to disclose and use of your information as described in the privacy policy
    7. User Account, Password & Security The creation of an account is compulsory to purchase from KO AI SDN. BHD.. You will be required to create a password and user account. You are responsible for maintaining the confidentiality of the password and account, and are responsible for all activities that occur under your account. You agree to (1) safeguard the password and user account you have created and under no circumstances that you will disclose or share, directly or indirectly, to any third party whose access and usage of the website that we have not given consent to (2) immediately notify KO AI SDN. BHD. of any unauthorised use of your password or account or any other breach of security and (3) ensure that you log out from your account at the end of each session. KO AI SDN. BHD. cannot and will not be liable for any loss or damages arising from your failure to comply with this section.
    8. Proprietary Rights (Trademarks & Copyright Notice) You acknowledge and agree that any content, including but not limited to text, data, photos, graphics, etc. or any material contained or distributed through the website, by KO AI SDN. BHD., its advertisers or third parties, is protected by trademarks, service marks, patents, copyrights, or other proprietary rights and laws. You therefore may not under any circumstances use or distribute any content received through the website without authorisation of the content owner. You agree not to publish, reproduce, copy, in whole or part, nor upload, download, post, email, sell or otherwise distribute content available through the website. 5. Rules of Conduct The following
    9. Rules of Conduct The following rules of conduct apply to your use of the website and to any and all materials you post on jennyhouse.com.my, including text, data, graphics, audio or video content, sound, chat, messages, files or any other material (collectively “user submission”) whether the user submission is included in blogs, discussion groups, emails, profiles, comments, or any other portion or feature of jennyhouse.com.my. You may not, in connection with the website:
      • Upload, post, email or otherwise transmit any user submission that is libellous or defamatory, pornographic, sexually explicit, unlawful or plagiarized;
      • Infringes or violates any patent, copyright, trademark, trade secret or other property right;
      • Breach a duty of confidentiality by which you are bound due to a contractual or fiduciary relationship (such as inside information, or proprietary and confidential information learned or disclosed as part of employment relationships or under non-disclosure agreements);
      • Behave, act or respond in a way, directly or indirectly, which could consider harassing, abusive, threatening, harmful, vulgar, profane, excessively violent, racially, ethnically or otherwise objectionable or offensive in any way;
      • Constitute a breach of any person’s privacy or publicity rights, a misrepresentation of facts, or hate speech;
      • Violate or encourages others to violate any applicable law, statute, ordinance or regulation;
      • Promote software or services that deliver unsolicited e-mail; or
      • Use or use any material that contains viruses, Trojan horses, worms, time bombs, cancel bots or other similar harmful programming routines
    10. Internet Connection During the payment process in jennyhouse.com.my, it requires a correctly configured and functional internet data connection, both for the initial Purchase, and for use. Data charges may be charged to you by your network provider depending on your individual tariff. You are responsible for any such costs. We are unable to provide any warranties as to the levels of connectivity you will receive via your personal media device. This may depend upon your tariff, your network provider or your corporate policy if you have a work-issued device. We will not accept any responsibility for any connectivity issues you may experience. Please contact your network provider or visit their website if you require assistance configuring a data connection for your phone. If, jennyhouse.com.my website is down and it is believed to be our fault we agree to compensate users how we see fit, this would usually comprise a credit note being issued for unfinished assessments. KO AI SDN. BHD. will deal with claims on a case-by-case basis.
    11. Shippings and Refunds Once payment is received, items will be shipped out within 5 working days. Refunds are only applicable if the product(s) is wrong or damaged provided that the product(s) is its new and original condition, original product packaging (sealed and unbroken), attached with its original price tags and labels within 3 days. For more information please refer to jennyhouse.com.my Shipping and Return Policies.
    12. Purchase and Payment jennyhouse.com.my supports one or more of the following payment methods:
    13. Reward Points Reward Points may be awarded to membership accounts based on certain activities. Points may be used as credits for future purchases on jennyhouse.com.my Points may not be redeemable or exchangeable in cash and/or products, nor transferable to other accounts. KO AI SDN. BHD. reserves the right to cancel or revoke points from a user’s account at its own discretion. For more information, please refer to Reward Information.
    14. Price All prices shown in the website are listed in RINGGIT MALAYSIA (RM), and therefore we are not responsible for any exchange rate changes, nor any bank charges that arise from this or any other payments made to KO AI SDN. BHD.
      • Credit/ Debit Card (Visa, Mastercard, Unionpay)
      • Card payments are processed through third-party payment channels and the type of credit cards accepted by these payment channels may vary depending on the jurisdiction you are in.
      • Bank Transfer
      • Buyer may make payments through internet bank transfer (“Bank Transfer”). Buyer must provide us with the transfer receipt or payment transaction reference for verification purposes as payment confirmation. If payment confirmation is not received, order will be cancelled.
      • TouchnGo Pay
      • Buyer may make payments through TouchnGo Pay. Buyer must provide us with the payment transaction reference for verification purposes as payment confirmation. If payment confirmation is not received, order will be cancelled.
      • Boost Wallet
      • Buyer may make payments through Boost Wallet. Buyer must provide us with the payment transaction reference for verification purposes as payment confirmation. If payment confirmation is not received, order will be cancelled.
    15. Variations/Correction of Errors and Inaccuracies KO AI SDN. BHD. uses reasonable endeavours to ensure the information on the website is accurate, however the information and product listings on the website may contain typographical errors or inaccuracies and may not be complete or current. We make no representation or warranty that any information is accurate, complete, or up-to-date and, to the fullest extent permitted by law, we accept no liability for any loss or damage caused by any reliance placed on such information placed by you or anyone to whom you may communicate such information. KO AI SDN. BHD. shall have the right at any time without any liability or notice to amend, remove any content of the website including prices, sales literature or other documents as long as such alterations do not materially affect the quality of the goods.
    16. Warranty Disclaimer YOU AGREE THAT YOUR USE OF THE WEBSITE SHALL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW,JENNYHOUSE.COM.MY, AND ANY SUBSIDIARY, PARENT, AFFILIATE, OFFICER, DIRECTOR, LICENSOR, EMPLOYEE, SUPPLIER, DISTRIBUTOR, RESELLER AGENT, OWNER, OR OPERATOR OFJENNYHOUSE.COM.MY, DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE WEBSITE AND YOUR USE THEREOF. JENNYHOUSE.COM.MY MAKES NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE WEBSITES CONTENT OR THE CONTENT OF ANY WEBSITES LINKED TO THIS WEBSITE AND ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY (I) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT, (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE WEBSITE, (III) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION STORED THEREIN, (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE WEBSITE, (IV) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH OUR WEBSITE BY ANY THIRD PARTY, AND/OR (V) ANY OMISSIONS OR ERRORS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE WEBSITE. JENNYHOUSE.COM.MY DOES NOT WARRANT, GUARANTEE, ENDORSE, OR ASSUME RESPONSIBILITY FOR ANY HYPERLINKED WEBSITE OR OTHER PROMOTION, AND JENNYHOUSE.COM.MY WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. NO INFORMATION OR ADVICE, WHETHER WRITTEN OR ORAL, OBTAINED BY YOU FROM JENNYHOUSE.COM.MY OR THROUGH OR FROM THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THE TERMS OF USE. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.
    17. Limitation of Liability IN NO EVENT SHALL JENNYHOUSE.COM.MY, OR ANY SUBSIDIARY, PARENT, AFFILIATE, OFFICER, DIRECTOR, LICENSOR, EMPLOYEE, SUPPLIER, DISTRIBUTOR, RESELLER AGENT, OWNER, OR OPERATOR OF, BE LIABLE TO YOU FOR ANY INDIRECT, DIRECT, SPECIAL, PUNITIVE, INCIDENTAL, OR CONSEQUENTIAL DAMAGES WHATSOEVER RESULTING FROM ANY (I) MISTAKES, ERRORS, OR INACCURACIES OF CONTENT, (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER,RESULTING FROM YOUR ACCESS TO AND USE OF OUR WEBSITE, (III) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION STORED THEREIN, (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM OUR WEBSITE, (IV) ANY BUGS, TROJAN HORSES, VIRUSES, OR THE LIKE, WHICH MAY BE TRANSMITTED TO OR THROUGH OUR WEBSITE BY ANY THIRD PARTY, AND/OR (V) ANY OMISSIONS OR ERRORS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF YOUR USE OF ANY CONTENT POSTED, TRANSMITTED, EMAILED, OR OTHERWISE MADE AVAILABLE VIA THE WEBSITE, WHETHER BASED ON WARRANTY, TORT, CONTRACT, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT THE COMPANY IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION. YOU SPECIFICALLY ACKNOWLEDGE THAT JENNYHOUSE.COM.MY SHALL NOT BE LIABLE FOR USER SUBMISSIONS OR FOR ANY OFFENSIVE, DEFAMATORY, OR ILLEGAL CONDUCT OF ANY THIRD PARTY AND THAT THE RISK OF HARM OR DAMAGE FROM THE FOREGOING RESTS ENTIRELY WITH YOU. THE WEBSITE IS CONTROLLED AND OFFERED BY KO AI SDN. BHD. THOSE WHO ACCESS OR USE THE WEBSITE FROM OTHER JURISDICTIONS DO SO AT THEIR OWN VOLITION AND ARE RESPONSIBLE FOR COMPLIANCE WITH LOCAL LAWS.
    18. Governing Law and Jurisdiction These Terms and Conditions are governed by and constructed in accordance with Malaysia Laws, and in the event of any disputes or claims associated with the terms and conditions will be subject to the jurisdiction of the courts of Malaysia
    19. General The place of fulfilment for all services in relation to jennyhouse.com.my is the place of business of KO AI SDN. BHD., a company registered in Malaysia. Our Management Office: No. 70-02, Jalan Austin Heights 8/2, Taman Mount Austin, 81100 Johor Bahru, Johor Malaysia and our company registration number is 202001024748 (1381068-T).